COMPUTER ENHANCEMENT SYSTEMS, INC.

CUSTOMER SERVICE BULLETIN # 00100

ONSITE SERVICE DIAGNOSTICS:

When a Computer Enhancement Systems technician is on site it is our goal to be as conservative as possible in the time spent in getting the customers computers working. A computer brought in to the service center for repair will have a full diagnostics run on it before our technicians actually repair the computer. As a practice we found that this allows us the opportunity to find problems, if they exist, then repair the problem before the original requested repair in done. Much of the diagnostics can take a great amount of time to complete, for example, anti-virus scanning – 1 to 5 hours, scandisk - 15min to 3 hours, defragmenting the hard drive – 30 min. to 5 hours, and hard drive surface scan – 15 min to 4 hours. The time varies greatly because of the capacity of the hard drive and the amount of files on the hard drive. As a result, when onsite our technician may not perform all of the diagnostics and we would ask our customers to perform the diagnostics themselves.

Our Technician has checked off the items below that were not performed and would ask you to run theses diagnostics.

Before starting any of the diagnostics it is suggested that all programs are closed, screen saver in disabled and most TSR’s are Disabled. To disable the screensaver - go to an empty area on the screen display and right click, a menu list will appear, at the bottom of the list, left click on “properties”. A window will appear that is labeled “display properties” at the top are several tabs, right click on the “screensaver” tab and in the middle of the window is the name of the screen saver you are using. If you click on the arrow to the right of the name and scroll up to the top of the list which says “none”, then go down to the bottom of the window and left click on “apply”. To disable TSR’s – go to the right end of the taskbar next to the clock and there will be several icons, if you right click on each icon a menu should come up and it may say “disable”, “exit” or “close” – click on whichever one appears and close that program. You are now ready to continue the diagnostics

	ANTI-VIRUS	To run this diagnostic, after you have closed all your programs, go to “START” then “PROGRAMS” and look for your anti-virus software, it should be one of the three most popular – NORTON’S, MCAFEE OR PC-CILLIN. Start the anti-virus software and a window may come up that asks what type of scan you would like to do – it should be set on all files and all hard drives if you have more than one drive. The program may ask if you want it to delete the files or quarantine files if they can not be cleaned. If you quarantine files you will be able to find out which ones are infected and then replace them by reinstalling the program if necessary and then delete the quarantined files. This may take a while, I would suggest checking the computer to make sure it is still running the program.
	SCANDISK For Windows 95 and 98 “millennium”, “XP”, “2000” or “NT”	To run this diagnostic, go to “MY COMPUTER”, right click on the “C” drive at the bottom of the menu left click on “Properties” and a window will appear showing the details of the hard drive. At the top of the window are two tabs, click on the “Tools” tab and three choices will appear, under “Error Checking Status” and click on “Check Now” button. It will scan for errors and will correct or report any errors detected.
	DEFRAGMENTATION	To run this diagnostic, go to “MY COMPUTER”, right click on the “C” drive at the bottom of the menu left click on “Properties” and a window will appear showing the details of the hard drive. At the top of the window are two tabs, click on the “Tools” tab and three choices will appear, under “Defragmentation status” and click on “Defragment Now” button. The program will run then notify you that it is finished.
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For any questions about errors that are detected by the above programs call: Computer Enhancement Systems at 301-620-1580