Computer and Technical Support Information
When a computer system is brought into Computer Enhancement
Systems, a diagnostic procedure will be performed on that
system. The following is an example of the type of trouble
shooting and diagnostics procedure that would be performed:
CES Diagnostics includes:
Cleaning the system w/compressed air, removed dust, dirt and
lint from the fans (CPU & power supply). Test the Memory in
the Advance Memory Tester. The memory tester tested for
Voltage Cycling at levels from 3.0V to 3.6V, Mode Analysis
test, Voltage bounce test (which repeatedly reads and writes
to the module while the voltage is bounced form the upper to
lower extremes), cell interference test, Relative Refresh and
Relative Spikes test, and Extensive Chip Heat Mode test.
Install diagnostic interrupt card and check for voltage,
Interrupt, and DMA channel issues. Run virus scan, checked
drive partition and ran hard drive utilities (scandisk &
defrag) and hard drive controller level diagnostics looking
for ECC errors. Optimize memory and made a copy of original
configuration. Checked all DMA's, IRQ's, power voltages, COM
ports and interrupt conflicts.
Customer Service Bulletin # 00100
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